User Data Deletion

1. Your right to deletion

You can ask us to delete the personal data Genluno holds about you. Under India's Digital Personal Data Protection Act, 2023 and other applicable law, we will honour valid deletion requests except where we are required to keep certain records (for example, billing records retained for tax law). For any request, contact email us or WhatsApp +91 92268 22958.

2. If you are a lead (messaged on WhatsApp)

If Genluno messaged you on behalf of a broker about a property enquiry, you can have your data removed in either of these ways:

• Reply to the WhatsApp conversation with a stop request (for example, "STOP"). Your number is suppressed and we stop messaging you.
• Email email us from, or quoting, the phone number you were contacted on, and ask us to delete your data. Because the broker controls your enquiry, we may coordinate with them to complete the deletion.

3. If you are a broker (account holder)

Write to email us from your account email and ask us to delete your account. We will delete your account profile, settings, and the lead data held under your brokerage, subject to the retention exceptions below. Deleting your account ends your subscription.

4. What we delete

A completed deletion removes the personal data we hold about you, which may include:

• Your name and phone/WhatsApp number.
• WhatsApp conversation content and enquiry details (budget, locality, timeline, intent).
• Lead source metadata and, for brokers, account profile and settings.

5. What we may retain

We may keep the minimum data required by law or for legitimate purposes — for example billing and tax records, and a suppression entry (such as a hashed phone number) that records your opt-out so we do not message you again. Retained data is not used for any other purpose.

6. Timeline and confirmation

We aim to action deletion requests within 30 days of verifying them. We may need to confirm your identity or ownership of the number before deleting. We will confirm once the deletion is complete.

7. Data held by third parties

Some data passes through WhatsApp Cloud (Meta) and Cashfree, and our other sub-processors listed in our Privacy Policy. Message data handled by WhatsApp is also governed by Meta's own policies. On request we will remove your data from our systems and instruct sub-processors accordingly where applicable.

8. Contact

To request deletion or ask a question, contact email us or WhatsApp +91 92268 22958.