Privacy Policy

1. Who we are

Genluno ("Genluno", "we", "us", or "our") provides an AI assistant that answers, qualifies, and books site visits for real-estate leads over WhatsApp. This policy explains how we handle personal information. Genluno operates from India; our postal address is GENLUNO, 1st floor, Kumar Store, C.C.M Road, Adampur, Jagishpur, Bhagalpur, Bihar 812001, India (Udyam registration UDYAM-BR-07-0085324).

For any privacy question or request, contact us at email us or on WhatsApp at +91 92268 22958.

2. Whose data this covers

This policy applies to two groups: (a) brokers and brokerage staff who hold a Genluno account, and (b) property buyers and renters ("leads") whose enquiries a broker routes through Genluno.

Where a broker sends us their leads, the broker is the data controller for that lead information and Genluno acts as a data processor on the broker's behalf. Genluno is the controller for broker account and billing data.

3. Information we collect

We collect only what the service needs to do its job:

• Broker account data: name, email, phone, brokerage name, login credentials, and settings.
• Lead data: name, phone number, WhatsApp messages, and enquiry details such as budget, locality, timeline, and buy-or-rent intent.
• Lead source metadata: the portal or channel a lead came from (e.g. 99acres, MagicBricks, Housing, NoBroker, Square Yards, PropTiger, RealEstateIndia, Makaan, CommonFloor, Sulekha, Meta lead ads, or a website form).
• Billing data: subscription status and payment references (card and bank details are handled by Cashfree, not stored by us).
• Usage and technical data: log timestamps, IP address, and basic device/browser information needed to run and secure the service.

4. How we use information

We use personal information to:

• Send a WhatsApp first-touch reply to new leads and hold a qualifying conversation.
• Qualify leads, propose site-visit slots, and notify the broker of bookings.
• Provide the broker dashboard, daily summaries, and account management.
• Process subscription payments and provide support.
• Keep the service secure, prevent abuse, and comply with legal obligations.

5. WhatsApp and messaging

Genluno communicates with leads through Meta's WhatsApp Business Cloud API, subject to Meta's WhatsApp Business Terms and Messaging Policy. Business-initiated messages use pre-approved templates. Leads can opt out at any time by replying with a stop request, after which we stop messaging that number.

6. Forwarded lead email and Google sign-in

Genluno does not connect to, sign into, or read your mailbox. Lead capture works by forwarding: you create a filter in your own email client that forwards new-lead notification emails from property portals (such as 99acres, MagicBricks, Housing, NoBroker, Square Yards, PropTiger, RealEstateIndia, Makaan, CommonFloor, and Sulekha) to a private address we issue to your brokerage. We receive only the messages your filter chooses to forward. We hold no mailbox credentials and no OAuth access to your email, we cannot read anything you do not forward, and we never send email on your behalf. You can stop the flow at any time by deleting the filter, and you can reset your forwarding address from the Integrations page.

From each forwarded message we extract the enquiry details (name, phone, email, locality, budget and similar fields) and create a lead in your Genluno pipeline. Genluno uses OpenAI's API to draft lead-qualification replies; per OpenAI's API data-usage policy, data sent to the OpenAI API is not used to train OpenAI's models. Lead data is never used to train, develop, or improve generalized or foundational AI/ML models, and is not sold or transferred to third parties except the sub-processors listed below, and only to provide the service.

If you sign in with Google, Genluno receives only your basic profile and email address (the openid, email and profile scopes) to identify your account. These are not restricted or sensitive scopes, and they grant no access to Gmail, Drive, or any other Google service data. Genluno's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. Sharing and sub-processors

We do not sell personal information. We share it only with service providers that help us operate Genluno, each bound to use it solely for that purpose, and when required by law. Our current sub-processors are:

• Meta Platforms (WhatsApp Business Cloud API) — sending and receiving WhatsApp messages.
• OpenAI — generating qualification replies from conversation text.
• Neon (managed PostgreSQL) — primary application database.
• Redis Cloud — job queues for first-touch and scheduling.
• Resend — transactional and summary emails.
• Cashfree — subscription billing and payment processing.
• Cloud hosting provider — running the application servers.

8. International transfers

Some sub-processors operate outside India. Where personal information is transferred across borders, we rely on the provider's contractual and technical safeguards to protect it to a standard consistent with this policy.

9. Retention

We keep lead data for as long as the broker's account is active and for a reasonable period afterward, or until the broker or lead asks us to delete it, whichever is sooner. Billing records are retained as long as required by tax and accounting law.

10. Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent. Leads should first contact the broker who holds their enquiry; you may also write to us at email us and we will assist or route the request appropriately.

11. Security

We use encryption in transit, access controls, and signed webhooks to protect data. No system is perfectly secure, but we take reasonable technical and organisational measures appropriate to the sensitivity of the information.

12. Children

Genluno is a business service and is not directed to children. We do not knowingly collect data from anyone under 18.

13. Cookies and analytics

Genluno uses a small amount of browser storage that the service needs to work, and, only if you accept, Google Analytics to understand how the website is used.

• Essential storage (always on): your sign-in session for brokers and administrators, and a record of your cookie choice. It is not used to track you across other sites.
• Analytics (only after you choose Accept): Google Analytics 4 records page views and interactions such as clicking the WhatsApp chat button, with your approximate location, device and browser. It sets the cookies _ga and _ga_*, and Google LLC acts as our processor, which may involve transfers outside India.
• We do not use advertising, retargeting or social-media tracking pixels.
• Choosing Decline, or not choosing, means no analytics scripts are loaded. You can change your choice at any time with “Cookie settings” in the footer; declining after accepting stops measurement and clears the analytics cookies.

14. Changes and contact

We may update this policy; the "Last updated" date above reflects the latest version. Questions or requests: email us.