Step 1
Choose Makaan as a lead source
In the Genluno dashboard, open Integrations and select Makaan among your lead sources.
Property portal integration
Reply to Makaan leads on WhatsApp in about 60 seconds
Genluno answers your Makaan leads on WhatsApp in about 60 seconds: you forward your Makaan lead emails to your brokerage's Genluno address, and Genluno messages the buyer, qualifies budget, locality and timeline, and books the site visit.
How do you connect Makaan to Genluno?
Step 2
Copy your Genluno forwarding address
Your Genluno dashboard shows your brokerage's unique forwarding address. It looks like leads-a7f3c91b0e42@genluno.xyz. You can add a tag, for example leads-a7f3c91b0e42+makaan@genluno.xyz; tagged addresses still reach your brokerage.
Step 3
Forward Makaan lead emails
In the email account where Makaan lead emails arrive, set a rule that forwards lead emails from makaan.com to your Genluno forwarding address. Forward only lead emails, not newsletters or invoices: any forwarded email that looks like a lead can be treated as one. If you forward from Gmail, Gmail's confirmation code shows in your Genluno dashboard, on the Setup and Integrations pages. Genluno never signs in to your mailbox; it only sees the emails you forward.
Step 4
Genluno recognises the lead
Genluno picks out lead notification emails from makaan.com and reads the buyer's name and phone number. When the lead email includes the locality, budget or whether the buyer wants to buy or rent, Genluno's AI uses them and doesn't ask again. If the same buyer enquires again, Genluno skips the later enquiry, so the buyer isn't messaged twice.
Step 5
The first WhatsApp reply goes out
Within about 60 seconds Genluno messages the buyer on WhatsApp, qualifies budget, locality, timeline and intent, and offers three visit slots from your visit hours; the buyer books one and you get an email. You can follow every conversation in the dashboard.
What does a Makaan lead look like in Genluno?
From the moment the Makaan lead arrives to a booked site visit, without anyone on your team picking up the phone.
1 · Lead email
From: leads@makaan.com
- Name:
- Neha
- Phone:
- +91 98XXX X4210
- Looking for:
- 2BHK in Sector 57, Gurugram
- Budget:
- 90 lakh–1 crore
2 · WhatsApp, within 60 seconds
- Genluno: Hi Neha! Thanks for your interest in our properties. This is Sai Realty. I'd love to help you find the right home. Could you share your preferred location and budget so I can send you the best matching options? Save this number as Sai Realty for updates.
- Neha: Sector 57, Gurugram, around 90 lakh–1 crore. Looking to buy.
- Genluno: Great. When are you planning to buy?
- Neha: In the next month or two.
- Genluno: I can book a site visit. Which suits you: Sun 11:30 AM, Sun 4:00 PM or Mon 11:00 AM?
- Neha: Sun 11:30 AM, please.
- Genluno: Confirmed for Sunday, 11:30 AM.
3 · Email alert to the broker
Site visit booked
- Neha · 2BHK · Sector 57, Gurugram
- Budget: 90 lakh–1 crore · Buy
- Visit: Sunday, 11:30 AM
- Source: Makaan
Illustrative example. Names, numbers and messages are fictional.
Why do Makaan leads go cold so quickly?
Makaan enquiries span buying and renting across many cities; a fast reply with one clear question keeps them warm while the buyer is still browsing.
Every hour a paid enquiry waits in an inbox, the buyer is hearing from other brokers. The fix is not more calling hours — it is a useful WhatsApp reply within about a minute, including evenings and weekends.
What does Genluno do with each Makaan lead?
- Replies in under 60 seconds on WhatsApp, day or night. The first message is in English or Hindi (set for your brokerage); after the buyer replies, Genluno's AI answers in English, Hindi or Hinglish to match them.
- Qualifies from plain chat: budget, locality, timeline and buy versus rent.
- Offers the buyer open visit slots from your visit hours, books the one they pick and confirms it on WhatsApp.
- Emails you when a visit is booked, and every conversation is in your Genluno dashboard.
Best practices for Makaan leads
- Genluno's first message is in English or Hindi, and once the buyer replies its AI mirrors their language, which helps with Makaan leads that reply in Hindi or Hinglish.
- Ask one clear question per message — buyers answer faster than they fill in forms.
- Confirm every site visit in writing to both the buyer and the broker. Genluno sends the buyer a reminder the day before the visit.
Makaan tip: Genluno's first message is in English or Hindi, and once the buyer replies its AI mirrors their language, which helps with Makaan leads that reply in Hindi or Hinglish.
FAQ
Makaan integration questions
How do I connect Makaan to Genluno?
Forward your Makaan lead emails to your brokerage's Genluno address. In the Genluno dashboard, choose Makaan as a lead source and copy your forwarding address (it looks like leads-a7f3c91b0e42@genluno.xyz). Then set a rule in the email account that receives Makaan leads to forward lead emails from makaan.com to that address. Genluno reads the buyer's name and phone number from each lead email and messages the buyer on WhatsApp within about 60 seconds. If the same buyer enquires again, Genluno skips the later enquiry, so the buyer isn't messaged twice.
Do I need to give Genluno access to my email?
No. You just set a forwarding rule that sends Makaan lead emails to your brokerage's Genluno forwarding address. Genluno never signs in to your mailbox and only sees the emails you forward. You can add a tag such as +makaan to the address; tagged addresses still reach your brokerage.
Which Makaan emails does Genluno read?
Genluno reads the Makaan lead emails you forward to your Genluno address. Forward only lead emails from makaan.com, not newsletters or invoices, because any forwarded email that looks like a lead can be treated as one. Genluno never signs in to your mailbox.
What language does Genluno use with Makaan leads?
Genluno's first message is a WhatsApp template in English or Hindi, whichever your brokerage chooses, addressed to the buyer by first name and introducing your brokerage by name. Once the buyer replies, Genluno's AI mirrors their language and replies in English, Hindi or Hinglish. It doesn't reply in other regional languages.
Do I need my own WhatsApp Business number?
No. Genluno messages buyers from its shared WhatsApp Business number, so there's nothing to set up. Your brokerage name appears on the first message.
What does Genluno cost?
Founding 100 prices, available until 100 paying brokers join, are Solo ₹2,499, Brokerage ₹4,999 and Growth ₹9,999 a month (list prices ₹2,999, ₹6,999 and ₹12,000), locked for 12 months with no GST added. Every plan starts with a 5-day free trial, no card needed. Starts the same day. If you ask for a refund, Genluno first offers you 15 extra days free; if you still want to cancel, it refunds the unused part of your fee. See /pricing for what each plan includes.